Rideau-Rockcliffe Family Medicine

The office does not currently have voicemail, except for specialist / physician offices that need to directly contact the Clinic Manager. Being able to answer the phone and speak to patients directly rather than answering voice mail messages has p... Read more

Some patients may require an injection without a doctor’s visit, either for a one time treatment (eg. intramuscular medication, immunizations) or a periodic injection (eg. allergy shots, B12 injections). These patients can be seen by the medical ... Read more

We aim to be available for our patients for urgent matters, offering same-day appointments or access to our after-hours Urgent Care clinic which operates Monday to Friday, 5-8pm. Please call reception requesting a same day appointment for urgent i... Read more

If a prescription is running out, it may mean you are due for a follow-up appointment. You can request a medication refill request through your pharmacy (they will fax our office a request), and book a follow-up visit with your doctor. Your doctor... Read more

All of your medical records will be transferred to our new location automatically, at no cost to you. If you choose not to follow us and opt to find a new family physician instead, you may ask your new physician to fax us a chart transfer request... Read more

Online booking is now available via our Health Myself portal. Let us know if you have not received an email with an invitation to join. Regular appointments, physicals and same-day visits can now be booked online, or by phone. Regular appointments... Read more

Online booking and cancellation is now available via our Pomelo portal. Let us know if you have not received an email with an invitation to join. We ask that you please cancel an appointment, as soon as you know you cannot make it. This makes it p... Read more

We ask that you bring a list of medications that are new or not prescribed by your family physician (or medication bottles) including over-the-counter items so that we can keep your medical record up to date. Any recent blood sugar or blood pressu... Read more

We ask that patients arrive 5 minutes prior to their appointment to allow sufficient time for checking in with reception, and seeing the medical office assistant for triage, if appropriate. Patients arriving late for an appointment may not be seen... Read more

If you have forms that you need filled, it is best to make an appointment with your doctor. Completing the form usually requires time and review of your medical chart. Some forms may be completed during the appointment (eg. driver’s physicals, pen... Read more

Most services provided by your family doctor are OHIP covered, but there are exceptions. Examples include travel health advice or treatment, insurance forms, sick notes, cosmetic procedures, and physicals / forms requested by a third party. Our of... Read more

Valid Ontario health cards are necessary for appointments at our medical clinic, and we ask that you bring yours to each appointment. If your health card is expired or about to expire, you should renew it with Service Ontario. If your health card ... Read more