Pomelo Health Online Portal

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Pomelo Health

Latest updates and recommendations from Public Health.

Ottawa Public Health
COVID update


We encourage all eligible patients to get immunized with the COVID vaccine when it is possible. Public Health has NOT informed us of vaccine rollout details beyond the general public updates. As more information becomes available, we will strive to inform our patients in a timely manner. As of March 29th, the province is currently in Phase 1, immunizing adults 70 years of age and older.
Latest update on COVID Vaccine

Latest update on COVID Vaccine

Get COVID-19 vaccine updates in your inbox!  Sign up for the COVID-19 vaccination update e-subscription for regular news on the vaccine roll-out.

Please do not call our office regarding the COVID vaccine. We need to keep our phone lines free for patients with immediate medical needs. Your best resource is the Ottawa Public Health website (link below). Please be assured that we will let you know if and when we get any vaccine and if you are eligible to receive it from us. 

We recommend taking the first vaccine offered to you.

Here is the latest update on the COVID vaccine!

As of April 16th: Anyone aged 50 and over in the following neighbourhoods are eligible to book a COVID-19 vaccination appointment:

  • Ledbury-Heron Gate-Ridgemont
  • Emerald Woods – Sawmill Creek
  • Hunt Club East-Western Community
  • Greenboro East
  • Bayshore-Belltown
  • Britannia Village
  • Carleton Heights – Rideauview
  • Carlington
  • Carson Groves-Carson Meadows
  • Hawthorne Meadows – Sheffield Glen
  • Hunt Club Park
  • Lowertown (Lowertown East)
  • Manor Park
  • Overbrook-McArthur
  • Parkwood Hills – Stewart Farm
  • Ridgemont  
  • Sandy Hill  
  • Vanier North
  • Vanier South
  • West Centretown
  • Whitehaven – Queensway Terrace North


As of April 13th: Ontario opened pre-registration to individuals with highest risk health conditions and their caregivers. These individuals can visit Ottawa Public Health to pre-register. 

Those individuals with highest risk health conditions and their caregivers include: 

  • Organ transplant recipients
  • Hematopoietic stem cell transplant recipients
  • People with neurological diseases in which respiratory function may be compromised (e.g., motor neuron disease, myasthenia gravis, multiple sclerosis)
  • Haematological malignancy diagnosed less than one year ago
  • Kidney disease eGFR< 30

As of April 7th: all individuals aged 60 and over in Ottawa will be eligible to book a COVID-19 vaccination appointment at a mass immunization clinic through the provincial online booking system and call centre 1‑833‑943‑3900

As of April 3rd: all individuals aged 55 and over in Ottawa will be eligible to receive the Astra Zeneca vaccine at select Ottawa pharmacies. More information on the Aztra Zenica vaccine.

ONLINE booking for VACCINE: 


You can currently only book through the provincial online vaccine booking system if you say “yes” to all of the following.

  • are turning 70 or older in 2021
  • have a green photo health (OHIP) card (you will need numbers on both sides of the card, expired cards will be accepted)
  • have an email address
  • have a modern web browser (the booking site is not compatible with Internet Explorer 11 or earlier)


for patients ages 55 or older


WEBSITE to check your COVID VACCINE eligibility in Ottawa:


Vaccine is underway for:

  • Congregate living for seniors
  • Health care workers
  • Adults in First Nations, Métis and Inuit populations
  • Adult chronic home care recipients
  • Adults over 70 years old

Vaccine has not started for:

Phase 2: April 2021 – July 2021

  • Adults aged 60 to 79, in 5-year increments
  • High-risk congregate settings (such as shelters, community living)
  • Individuals with high-risk chronic conditions and their caregivers
  • Those who cannot work from home
  • At-risk populations

Phase 3: July 2021 onwards

  • Adults 59 years and younger

We will let you know as soon as possible if and when the vaccine becomes available to us.

Information on vaccines:

Health resources

Health resources

We support your efforts to learn more about issues regarding your health. The following sites link to online information and community resources that may be useful.

Latest clinic updates

Latest update on COVID Vaccine
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Frequently Asked Questions

+ How do I get my medication refilled?
+ How do I leave a voicemail message at your office?
+ How do I transfer my medical record?
+ How do I make an appointment?
+ How do I cancel an appointment?
+ What do I bring to my appointment?
+ What if I arrive late?
+ How do I have my doctor fill out forms?
+ Are there any fees I need to pay?
+ What if I don’t have an OHIP card?
+ Can I receive results by phone?
+ Do I need to do anything if I move?

Contact Us

595 Montreal Road, Suite 400
Ottawa, ON K1K 4L2
Tel: 613-695-6900
Fax: 613-695-6464