How do I get my medication refilled?

If a prescription is running out, it may mean you are due for a follow-up appointment. You can request a medication refill request through your pharmacy (they will fax our office a request), and book a follow-up visit with your doctor. Your doctor will fax the medication, if appropriate without an appointment, but prescription refills […]

How do I leave a voicemail message at your office?

The office does not currently have voicemail, except for specialist / physician offices that need to directly contact the Clinic Manager. Being able to answer the phone and speak to patients directly rather than answering voice mail messages has proven more efficient for the receptionists. Our phone lines are answered 8am to 8pm, Monday to […]

How do I transfer my medical record?

All of your medical records will be transferred to our new location automatically, at no cost to you. If you choose not to follow us and opt to find a new family physician instead, you may ask your new physician to fax us a chart transfer request with your signed consent and we can arrange to […]

How do I make an appointment?

Regular appointments and urgent-care appointments are booked by phone. You can call 613-695-6900 after March 12, 2018 to book an appointment. We do not accept appointment requests by e-mail or online booking at this time. Regular appointments are usually booked 1-2 weeks head of time, and periodic health visits may be booked months ahead of […]

How do I cancel an appointment?

We ask that you please call our clinic to cancel an appointment, as soon as you know you cannot make it. This makes it possible for us to fill that appointment slot with other patients who need to be seen. There will be fees charged if an appointment is missed without giving the clinic at […]

What do I bring to my appointment?

We ask that you bring a list of medications that are new or not prescribed by your family physician (or medication bottles) including over-the-counter items so that we can keep your medical record up to date. Any recent blood sugar or blood pressure readings may also be of value to your physician. If there may […]

What if I arrive late?

We ask that patients arrive 5 minutes prior to their appointment to allow sufficient time for checking in with reception, and seeing the nurse for triage, if appropriate. Patients arriving late for an appointment may not be seen, depending on your physician’s schedule. Patients arriving past the end of their appointment slot will have to […]

How do I have my doctor fill out forms?

If you have forms that you need filled, it is best to make an appointment with your doctor. Completing the form usually requires time and review of your medical chart. Some forms may be completed during the appointment (eg. driver’s physicals, pension buy-back physicals), while others make take up to one month to complete (eg. […]

Are there any fees I need to pay?

Most services provided by your family doctor are OHIP covered, but there are exceptions. Examples include travel health advice or treatment, insurance forms, sick notes, cosmetic procedures, and physicals / forms requested by a third party. Our office has based fees for uninsured services on recommendations made by the Ontario Medical Association.

What if I don’t have an OHIP card?

Valid Ontario health cards are necessary for appointments at our medical clinic, and we ask that you bring yours to each appointment. If your health card is expired or about to expire, you should renew it with Service Ontario. If your health card is found to be expired when you present for your appointment, the […]