Rideau-Rockcliffe Family Medicine

Due to high call volumes, we strongly encourage you to use our online portal to book your regular appointments or to cancel appointments:


Pomelo Health allows patients to receive communication from the clinic through a secure portal (including laboratory / imaging requisitions, sick notes, prescriptions for insurance purposes and forms). Appointments can be booked or cancelled online, 24h/ day.

Urgent after hours appts are booked same day by phone only, Monday to Thursdays and Saturday mornings.

If you have not yet registered for the portal, you can request an email invitation to sign up below. Once you receive a link, you have 7 days to activate your Pomelo account (or the invitation will expire).

Please update us with your current Health Card number and version code

Rideau-Rockcliffe Family Medicine

595 Montreal Rd, Suite 400
Ottawa, ON    K1K 4L2
Tel: 613-695-6900
Fax: 613-695-6464

Phone hours:

Monday – Thursday 8am – 11:30am and 1-8pm

Friday 8am-11:30am and 1-4pm

Saturday 8am-12pm

Clinic hours:

Booked appointments: Monday – Friday, 8am – 4pm

Urgent Care Clinic:

Monday – Thursday, 5pm-8pm

Saturday, 9am-12pm

Walk-in Injection hours:

  • Monday 1-3:30pm
  • Tuesday 9:30-11:30am
  • Wednesday 9-11:30am, 1-3:30pm
  • Friday 10am-11:30am, 1-3pm

After hours:

  • **NEW** Health Connect Ontario: Get connected to health care 24/7. Connect with a registered nurse day or night for free, secure and confidential health advice. Call 811 or chat online. https://healthconnectontario.health.gov.on.ca
  • Call Telehealth for medical advice 1-866-797-0000

Some health concerns can be addressed with virtual care alone, but in some cases you may need to be seen in person, for a physical examination. Eg. Prenatal and well-baby visits. If we feel you need to be seen in the clinic, our receptionists will call you to confirm.

We will continue to offer same-day urgent care appointments and our urgent care clinic, but they may be done by virtual care or in-person based on the problem. Our front staff will triage concerns and we will do our best to assess patients appropriately.

After-hours: call Telehealth for medical advice 1-866-797-0000

Getting here:

  • Parking is readily available with a parking lot on-site, and surrounding street parking.
  • OC Transpo Bus Route 12 stops in front of the building. Bus Routes 7 and 19 also stop nearby.   www.octranspo.com/routes/new_travel_planner
  • Nearby bike lanes include Beechwood Ave/ Hemlock Rd, Aviation Parkway and Rideau River.

Amenities on-site:

The clinic is located in a professional building with numerous on-site services available for your convenience, including:

  • a medical laboratory
  • a diagnostic imaging centre (x-ray, ultrasound, mammography, bone density testing)
  • a pharmacy
  • a variety of allied health care services including chiropody/orthotics, audiology/hearing tests, physiotherapy, psychology, psychotherapy, and dentistry
  • many specialists including Orthopedic Surgery, Urology, Hematology, Gastroenterology, Dermatology, General Surgery, ENT/Otolaryngology, and Ophthalmology