All of your medical records will be transferred to our new location automatically, at no cost to you. If you choose not to follow us and opt to find a new family physician instead, you may ask your new physician to fax us a chart transfer request with your signed consent and we can arrange to […]
How do I cancel an appointment?
Online booking and cancellation is now available via our Pomelo portal. Let us know if you have not received an email with an invitation to join. We ask that you please cancel an appointment, as soon as you know you cannot make it. This makes it possible for us to fill that appointment slot with […]
What do I bring to my appointment?
We ask that you bring a list of medications that are new or not prescribed by your family physician (or medication bottles) including over-the-counter items so that we can keep your medical record up to date. Any recent blood sugar or blood pressure readings may also be of value to your physician. If there may […]
What if I arrive late?
We ask that patients arrive 5 minutes prior to their appointment to allow sufficient time for checking in with reception, and seeing the medical office assistant for triage, if appropriate. Patients arriving late for an appointment may not be seen, depending on your physician’s schedule. Patients arriving past the end of their appointment slot will […]
How do I have my doctor fill out forms?
If you have forms that you need filled, it is best to make an appointment with your doctor. Completing the form usually requires time and review of your medical chart. Some forms may be completed during the appointment (eg. driver’s physicals, pension buy-back physicals), while others make take up to one month to complete (eg. […]
What if I don’t have an OHIP card?
Valid Ontario health cards are necessary for appointments at our medical clinic, and we ask that you bring yours to each appointment. If your health card is expired or about to expire, you should renew it with Service Ontario. If your health card is found to be expired when you present for your appointment, the […]
Can I receive results by phone?
We make every effort to ensure that you are informed of any abnormal results in an expedient manner, and that appropriate follow up is arranged. You may receive a call from our staff explaining results, and advising you of necessary follow up testing, referrals, or to book a follow up visit. We do not routinely […]
Do I need to do anything if I move?
Please keep us updated with your new home address, phone number, and email address. These are necessary for us to have on file to reach you with updates regarding your health. We may contact you with information about referrals, tests and reminders about screening that you may be due for. There is no catchment area […]
Can I be prescribed controlled substances?
We want to support our patients with pain and mental health issues. Most of us prescribe controlled medications like opioids, benzodiazepines and stimulants for ADHD, in appropriate situations and in a cautious way. We follow prescribing guidelines which include having a medication contract on file and request our patients use a consistent pharmacy. We may […]
Who has access to my health information?
We take protection of personal health information seriously, and are committed to protecting patient confidentiality. Organizations like Ottawa Public Health and Cancer Care Ontario track abnormal results, and will reach out directly to patients in appropriate situations (ie. positive result for communicable disease, or cancer screening reminders if due). Should you have concerns about any […]