UPDATE on COVID-19

*** NEW: COVID Antiviral Treatment

Paxlovid is used to treat adults who have mild to moderate COVID symptoms and are at high- risk of worsening to severe illness. Depending on your age, health, and vaccination status, it could be an option for you. 

Effective immediately, the following higher-risk groups are eligible to be tested and assessed for antiviral treatments, such as Paxlovid, in Ontario:

  • Individuals aged 18 and over who are immunocompromised (have an immune system that is weakened by a health condition or medications);
  • Individuals aged 70 and over;
  • Individuals aged 60 and over with fewer than three vaccine doses; and
  • Individuals aged 18 and over with fewer than three vaccine doses and at least one risk condition:
    • obesity
    • diabetes
    • heart disease, hypertension, congestive heart failure
    • chronic respiratory disease (including cystic fibrosis)
    • cerebral palsy
    • intellectual or developmental disabilities
    • sickle cell disease
    • moderate or severe kidney disease
    • moderate or severe liver disease
    • pregnant and unvaccinated (zero doses)

Anyone who is eligible for an assessment is now also eligible for a PCR test at any testing centre in Ontario.

There are several factors to consider, including potential interactions with other drugs, so a discussion with your doctor is important.

If you think you may qualify for treatment and have COVID-19 symptoms (even if mild), call our office right away. Do not wait for your symptoms to become severe: treatment must be started within 5 days of your first symptoms. We can help determine next steps. You can also visit a local COVID clinical assessment centre.

Call 911 or go to the Emergency Department if you have severe symptoms: shortness of breath while resting, severe chest pain, confusion or losing consciousness.

***COVID Anti-Viral Screener***

Masking Requirements

As of March 21, 2022, masking mandates will end in most places, including schools and child-care settings.

Directives requiring masking in healthcare settings (including community clinics) remain in place at this time

During the COVID pandemic our office transitioned to virtual care for many patient encounters, using phone and video visits. We continuing to offer virtual care and in person care when appropriate, aiming to minimize the number of patients passing through the clinic and maintain physical distancing while providing patient care. Some visits continued in person throughout the pandemic (eg. well baby, prenatal visits and Pap tests).

As the COVID pandemic situation improves in Ottawa, the office is working hard to increase in-person visits in a safe way, optimizing patient care. Some health concerns can still be addressed with virtual care alone, but in-person visits may be required for some physical assessments or procedures. 

For in-person visits, precautions are in place to optimize patient and staff safety. Clinic staff wear appropriate personal protective equipment, distancing and sanitizing procedures are in place, and volume of patients in minimized (eg. only one parent per well baby visit). In addition to our clinic procedures, we require all patients to wear masks, for the protection of other patients and staff.

URGENT CARE

We continue to offer same-day urgent care appointments and our urgent care clinic Monday to Friday, 5-8pm. The visits may be done by virtual care or in-person based on the problem. Our front staff will triage concerns and we will do our best to assess patients appropriately.

BOOKING & CANCELLING APPOINTMENTS

Online booking & cancelling through the Pomelo portal is available.

Most virtual visits take place by phone. If there is a visual component that the physician needs to see (eg. rash), you may be asked to email a photograph of it, or a virtual video visit will be organized through doxy.me.

PRESCRIPTION REFILLS

If you are running out of medication, it is best to request that your pharmacy fax us a medication refill request.

It is important that if you have respiratory symptoms (fever, cough) you do not show up at the clinic unannounced, as you may have COVID-19. Again, if you have symptoms or concerns consult the Ottawa public health website.

Ware working hard to adapt daily and implement the best practices to keep our patients and our staff safe. 

*** COVID ONLINE SELF-ASSESSMENT***

Rapid testing for at-home use

Starting February 9th, Ontario will be distributing 5.5 million rapid antigen tests each week for eight weeks through pharmacy and grocery locations across the province, as well as through community partners in vulnerable communities. Over 2,300 participating grocery and pharmacy locations will provide tests while supplies last, with a limit of one box of five tests per household.

Here is where you can find a rapid test in Ottawa:

https://www.ontario.ca/page/rapid-testing-home-use

Closest locations to our clinic:

  • Beechwood Whole Health Pharmacy – 222 Beechwood Avenue
  • Rexall – 753 Montreal Road
  • Shoppers Drug Mart – 1200 St. Laurent Boulevard
  • Shoppers Drug Mart – 541 Montreal Road
  • Shoppers Drug Mart – 150 Montreal Road
  • Vanier Pharmacy – 101-355 Montreal Road
  • Pharmacie Jean Coutu – 262 Montreal Road
  • Metro – 50 Beechwood Avenue

If you get a positive rapid antigen test result

If you test positive using a rapid antigen test, it is highly likely you have COVID‑19. You should isolate along with the rest of your household and follow the appropriate guidelines.

You do not need to get a PCR or rapid molecular test.

If you get a negative rapid antigen test result

If you have COVID‑19 symptoms and your test is negative, you may still have COVID‑19. You should:

  • use another rapid antigen test 24-48 hours after your first negative test. If this test is also negative, then you most likely do not have COVID‑19.
  • self-isolate until your symptoms are improving for at least 24 hours (or 48 hours if you have gastrointestinal symptoms like vomiting or diarrhea)

Who should go for PCR testing?

Effective December 31, 2021, PCR testing will only be recommended for individuals if they belong to the following groups:

  • Symptomatic people who fall into one of the following groups:
    • Hospitalized patients
    • Patients in Emergency Departments, at the discretion of the treating clinician
    • Patient-facing health care workers
    • Staff, residents, essential care providers, and visitors in hospitals and congregate living settings, including long-term care, retirement homes, First Nation elder care lodges, group homes, shelters, hospices, temporary foreign worker settings, and correctional institutions
    • Outpatients for whom COVID-19 treatment is being considered
    • Underhoused or homeless
  • People who are from First Nation, Inuit, and Métis communities and individuals travelling into these communities for work
  • Symptomatic elementary and secondary students and education staff who have received a PCR self-collection kit through their school
  • People on admission/transfer to or from hospital or congregate living setting
  • High-risk contacts and asymptomatic/symptomatic people in the context of confirmed or suspected outbreaks in high-risk settings, including hospitals, long-term care, retirement homes, other congregate living settings and institutions, and other settings as directed by the local public health unit
  • Individuals, and one accompanying caregiver, with written prior approval for out-of-country medical services from the General Manager, OHIP
  • Asymptomatic testing in hospital, long-term care, retirement homes and other congregate living settings and Institutions as per provincial guidance and/or Directives

For those who have received a PCR test, it is critical to remain isolated at home until you receive a negative COVID-19 result through the Province of Ontario’s results portal or the relevant hospital’s results portal. Do not assume “no news is good news” during these times when results are delayed.

Confused about COVID?

Information for those who test positive or high risk contacts

Family doctors answer your questions

What to do if you do not qualify for PCR testing?

1) One of the following symptoms: fever/chills, cough, shortness of breath, decrease/loss of smell and taste. 

OR

Two or more of the following symptoms: runny nose/nasal congestion, headache, extreme fatigue, sore throat, muscle aches/joint pain, gastrointestinal symptoms (such as vomiting or diarrhea). 

It is highly likely that you have a COVID-19 infection. 

You must self-isolate immediately: 

  • For at least 5 days from your symptom onset and until your symptoms have been improving for 24 hours (or 48 hours if gastrointestinal symptoms) whichever is longer in duration if you are: 
    • 12 years of age or older AND fully vaccinated* 
    • 11 years old or younger, regardless of your vaccination status 
  • For 10 days from your symptom onset if you are: 
    • 12 years of age or older AND either partially vaccinated or unvaccinated 
    • Immune compromised, regardless of your age or vaccination status. 
  • All of your household members (regardless of their vaccination status) must self-isolate while you are self-isolating. 
  • Most individuals DO NOT need a COVID-19 test. If testing is not available you must self-isolate. 
  • Notify your workplace. 
  • If you are in distress (e.g., significant trouble breathing, chest pain, fainting or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care clinic. Go to the nearest Emergency Department or call 9-1-1. 

2) Only ONE of the following symptoms: runny nose/nasal congestion, headache, extreme fatigue, sore throat, muscle aches/joint pain, Gastrointestinal symptoms (such as vomiting or diarrhea) 

 It is less likely that you have COVID-19. 

  • Self-isolate until your symptoms are improving for at least 24 hours (48 hours from gastrointestinal symptoms). 
  • Your household members do not need to self-isolate.

What should you do during your self-isolation?

  • Stay at home.
  • Get fresh air by spending time in your yard or on your patio or balcony. You mustremain on your property.
  • Have all groceries, medications, and other necessities delivered to your door by adelivery service, friend, or family member. Do not invite them inside your home.
  • Postpone all elective medical and dental appointments until your self-isolationperiod is over.
  • Have someone outside of your household take your dog for a walk.
  • Do not take public transportation if you need to go for medical care. If you don’thave access to a private vehicle, please use a taxi or rideshare, wear a mask, sit in the rear seat on the opposite side of the driver and open the windows (weather permitting).
  • Take the time to do the indoor things you love, such as reading, painting, watching movies or gaming.
  • How do you self-isolate in a household of multiple people?
  • Self-isolation also means having no contact with the people in your household (or as limited as possible) to stop the spread of COVID-19.
  • It is important that you have your own bedroom and bathroom to self-isolate.
  • If you share a bathroom, disinfect areas you touch (toilet flush handle, countertop, and taps) after each use. Use paper towels or separate hand towels to dry your hands.
  • Eat meals in your room away from others. Use your own cutlery, plate, and glass.
  • Wear a mask when you leave your room and only enter common spaces whenother household members are not around.
  • Disinfect the areas you touch that others may come in contact with.
  • If you are the primary care provider to someone in your home and you need to care for them, wear a mask and practice hand hygiene.

 Where to Get Tested in Ottawa?

COVID Care Clinics

(Locations where Physician Assessments are available)

1. COVID-19 CHEO Assessment Centre and Kids Come First Care Clinic at Brewer Park Arena

Ages:

  • For in-person testing at the COVID-19 CHEO Assessment Centre, ages two months to 18 years
  • For a Do-It-Yourself Test Kit, parents can test children two months of age and older. Older children and teens can test themselves with parental support
  • For care at the COVID-19 CHEO Kids Come First care clinic, ages two months to 18 years (infants less than two months of age must visit the CHEO Emergency Department)

Services provided: 

  • COVID-19 CHEO Assessment Centre: Scheduled in-person COVID-19 testing and Do-It-Yourself Test Kit distribution and collection
  • COVID-19 CHEO Kids Come First Care Clinic: By appointment, in-person consultation with a physician within 1-3 days for children and youth (2 months to 18 years) with acute illnesses with new symptoms such as fever, cough, vomiting, belly pain, ear ache or sore throat

Hours for in-person COVID-19 testing:

  • Monday to Friday, 10:30 am to 5:30 pm
  • Saturday and Sunday, 8:30 am to 3:30 pm

Hours for the Kids Come First Care Clinic and Test Kit Drop Offs:

  • Monday to Friday, 8:00 am to 5:30 pm
  • Saturday and Sunday, 8:30 am to 3:30 pm

Location: 151 Brewer Way

Click here to book an appointment

2. COVID-19 Care and Testing Centre – Moodie

Ages: Anyone over 6 months old

Services provided: By appointment only and very limited walk-up testing, swab only OR physician visit with or without swab

Hours: 

  • Monday to Friday, 8:00 am to 3:30 pm
  • Saturday, 8:00 am to 3:00 pm (COVID-19 testing only)

Location: 595 Moodie Drive

Click here to book an appointment

3. East Ottawa Kids COVID Care Clinic 

Ages: Children and youth between 2 months and 17 years old

Services provided: 

  • COVID-19 testing for children and youth (2 months to 17 years) and other members of their household who meet the current testing criteria
  • In-person consultation with a physician for children and youth (2 months to 17 years) with new symptoms such as fever, cough, vomiting, belly pain, earache, or sore throat

Hours

  • Monday to Friday, 5:00 pm to 9:00 pm
  • Saturday and Sunday, 9:00 am to 1:00 pm

Location4289 Innes Road, Orléans

Click here to book an appointment

COVID Testing Centres

Orleans Health Hub

Note that the Heron Road and the Ray-Friel clinics are now closed; a new drive-up testing service is offered at the Orléans Health Hub. The COVID-19 testing clinic is located outside of the Hub. The testing takes place in your car outside the West entrance. There is NO ACCESS INSIDE the building for clients of the testing clinic. Please plan accordingly. Only those who meet the criteria to receive a PCR test are accepted.

Hours: Monday to Friday from 8 a.m. to 4 p.m (last appointment at 3:30 PM)

Location: 2225, Mer Bleue Road. The entrance is off Mer-Bleue, there is no access from Brian Coburn Boulevard.

Those who cannot access the Internet can book an appointment by phone at 613-288-5353. Note that there are a limited number of appointments available at this phone number, and it should only be used by people who do not have access to the Internet. This is NOT an information line.

Click here to book an appointment

COVID-19 Assessment Centre at McNabb

Ages: Anyone over 6 months old

Services provided: Individuals (6 months and older) who meet the current testing criteria are eligible for testing services at this location

Hours: Seven days a week, 9:00 am to 7:00 pm

Location: 180 Percy St, Ottawa

Click here to book an appointment

Ray Friel COVID-19 Testing Centre

Ages: Anyone over 6 months old

Services provided: By appointment only and very limited walk-up testing

Hours: Monday to Friday, 8:00 am to 3:30 pm

Location: 1585 Tenth Line Road

Click here to book an appointment

COVID-19 Assessment Centre for Adults at Brewer Park Arena

Ages: Anyone 18+ years old

Services provided: Scheduled appointments and very limited walk-up testing

Hours: 

  • Monday to Friday, 10:30 am to 5:30 pm
  • Saturday and Sunday, 8:30 am to 3:30 pm

Location: 151 Brewer Way

Click here to book an appointment

North Grenville COVID-19 Assessment Centre (Kemptville)

Ages: Anyone over six months old

Services provided: Do-It-Yourself Test Kit distribution and collection by appointment only

Hours

  • Monday to Friday, 9:00 am to 5:00 pm
  • Sunday, 9:00 am to 1:00 pm

Location15 Campus Drive, Kemptville

Click here to book an appointment

More information on COVID testing:

https://www.ottawapublichealth.ca

https://www.ottawatestingupdate.ca

What to do if you’ve been exposed to someone with symptoms of COVID or who has received a positive test result?

If you are fully vaccinated, have no symptoms, do not live with the positive case and are otherwise healthy, or are under 12 years of age

  • self-monitor for symptoms for 10 days after your last exposure
  • wear a mask, practice physical distancing, and follow all other public health measures if leaving home
  • do not visit any high-risk settings or people who may be at higher risk of illness (such as seniors) for 10 days after your last exposure

If you are not fully vaccinated or are immunocompromised

  • isolate for 10 days after your last exposure, regardless of whether you have any symptoms

If you live, work, attend, volunteer, or have been admitted in a high-risk setting such as:

  • hospitals and health care settings, including complex continuing care facilities and acute care facilities
  • congregate living settings, such as long-term care and retirement homes, First Nation elder care lodges, group homes, shelters, hospices, temporary foreign worker settings, and correctional institutions
  • First Nations, Inuit, and Métis communities

Notify them of the exposure and do not go there for 10 days from your last exposure, when the symptoms began, or when you were diagnosed. To ensure sufficient staffing levels, workers will have the opportunity to return to work early on day seven of their isolation with a negative PCRtest, or two negative rapid antigen tests on day six and seven. If you live in a high-risk setting, you should isolate regardless of vaccination status.

If you develop any symptoms, you and your household must isolate for five days from the onset of your symptoms if you are fully vaccinated and otherwise healthy, or if you are under 12 years of age. If you are not fully vaccinated or are immunocompromised you must isolate for 10 days since your symptoms began.