UPDATE on COVID-19
There are 3 locations where patients can get a physician assessment as well as Covid testing:
– Kids Come First Care Clinic at Brewer Park Arena (age 2 months to 18 yrs)
– Covid-19 Care Clinic at Moodie: 595 Moodie Drive, Ottawa – Book an appointment online or call 613-721-4722 (age >6 months)
– Covid-19 Care Clinic at Ray Friel: 1585 Tenth Line, Orléans – Book an appointment online or call 613-288-5353 (age >6 months)

COVID-19 CHEO assessment centre and Kids Come First Care Clinic -Brewer Park Arena

For an in-person consultation with a physician within 1-3 days for children and youth (two months to 18 years) with acute illnesses with new symptoms such as fever, cough, vomiting, belly pain, ear ache or sore throat: book an appointment at the COVID-19 CHEO Kids Come First Care Clinic.
FACT SHEET:

COVID-19 care and testing centres – Moodie and Ray Friel locations

  • Ages: Anyone over six months old
  • Hours:
    • Moodie:
      • Monday to Friday: 8 am to 3:30 pm
    • Ray Friel:
      • Monday to Friday: 8 am to 3:30 pm
  • Services provided: By appointment only and very limited walk-up testing, swab only or physician visit with or without swab

FACT SHEET: https://www.ottawapublichealth.ca/en/resources/Corona/testingupdates/factsheets/COVID-19-Care-and-Testing-Centres-Factsheet-EN.pdf

COVID Alert is Canada’s free exposure notification app. DOWNLOAD it today! www.canada.ca

VIRTUAL CARE

During the COVID pandemic our office has transitioned to virtual care for most patient encounters, using phone and video visits. We are continuing to offer virtual care at this time, to minimize the number of patients passing through the clinic and enhance physical distancing.

IN-PERSON CARE

Some health concerns can be addressed with virtual care alone, but in some cases an in-person appointment may be needed, if requiring a physical assessment or procedure (eg. prenatal and well baby visits).

For in-person visits, precautions are in place to optimize patient and staff safety. Clinic staff wear appropriate personal protective equipment, distancing and sanitizing procedures are in place, and volume of patients in minimized (eg. only one parent per well baby visit). In addition to our clinic procedures, we require all patients to wear masks, for the protection of other patients and staff.

More information on masks:

www.publichealthontario.ca/

www.ottawapublichealth.ca/en/public-health-topics/masks

URGENT CARE

We will continue to offer same-day urgent care appointments and our urgent care clinic, but they may be done by virtual care or in-person based on the problem. Our front staff will triage concerns and we will do our best to assess patients appropriately.

BOOKING & CANCELLING APPOINTMENTS

Online cancelling through the Pomelo portal is available but booking can be done only by phone at this time (613-695-6900).

Most virtual visits take place by phone. If there is a visual component that the physician needs to see (eg. rash), you may be asked to email a photograph of it, or a virtual video visit will be organized through doxy.me.

PRESCRIPTION REFILLS

If you are running out of medication, it is best to request that your pharmacy fax us a medication refill request.

It is important that if you have respiratory symptoms (fever, cough) you do not show up at the clinic unannounced, as you may have COVID-19. Again, if you have symptoms or concerns consult the Ottawa public health website.

This is a rapidly changing situation, we are working extremely hard to adapt daily and implement the best practices to keep our patients and our staff safe. 

We are in this with you.

The Doctors and Staff at Rideau-Rockcliffe Family Medicine