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TEST LOCATIONS & SCREENING: https://covid-19.ontario.ca



During the COVID pandemic our office has transitioned to virtual care for most patient encounters, using phone and video visits. We are continuing to offer virtual care at this time, to minimize the number of patients passing through the clinic and enhance physical distancing.


Some health concerns can be addressed with virtual care alone, but in some cases an in-person appointment may be needed, if requiring a physical assessment or procedure (eg. prenatal and well baby visits).

For in-person visits, precautions are in place to optimize patient and staff safety. Clinic staff wear appropriate personal protective equipment, distancing and sanitizing procedures are in place, and volume of patients in minimized (eg. only one parent per well baby visit). In addition to our clinic procedures, we require all patients to wear masks, for the protection of other patients and staff.

More information on masks:




We will continue to offer same-day urgent care appointments and our urgent care clinic, but they may be done by virtual care or in-person based on the problem. Our front staff will triage concerns and we will do our best to assess patients appropriately.


Online cancelling through the Pomelo portal is available but booking can be done only by phone at this time (613-695-6900).

Most virtual visits take place by phone. If there is a visual component that the physician needs to see (eg. rash), you may be asked to email a photograph of it, or a virtual video visit will be organized through doxy.me.


If you are running out of medication, it is best to request that your pharmacy fax us a medication refill request.


Keep up to date with COVID recommendations by regularly consulting the Ottawa Public Health website at www.ottawapublichealth.ca.

It is important that if you have respiratory symptoms (fever, cough) you do not show up at the clinic unannounced, as you may have COVID-19. Again, if you have symptoms or concerns consult the Ottawa public health website.


We, like you, are looking forward to getting our COVID-19 vaccines! We encourage all eligible patients to get immunized with the COVID vaccine when it is possible. Unfortunately, public health has not shared details regarding vaccinating the public beyond what the general public knows. At this time, we cannot provide any further instruction or guidance to our patients on how to register for or schedule their vaccine. As more information becomes available, we will strive to inform our patients in a timely manner, both on our website, and by email

This is a rapidly changing situation, we are working extremely hard to adapt daily and implement the best practices to keep our patients and our staff safe. 

We are in this with you.

The Doctors and Staff at Rideau-Rockcliffe Family Medicine