UPDATE on COVID-19

*** NEW: Who should go for PCR testing?

Effective December 31, 2021, PCR testing will only be recommended for individuals if they belong to the following groups:

  • Symptomatic people who fall into one of the following groups:
    • Hospitalized patients
    • Patients in Emergency Departments, at the discretion of the treating clinician
    • Patient-facing health care workers
    • Staff, residents, essential care providers, and visitors in hospitals and congregate living settings, including long-term care, retirement homes, First Nation elder care lodges, group homes, shelters, hospices, temporary foreign worker settings, and correctional institutions
    • Outpatients for whom COVID-19 treatment is being considered
    • Underhoused or homeless
  • People who are from First Nation, Inuit, and Métis communities and individuals travelling into these communities for work
  • Symptomatic elementary and secondary students and education staff who have received a PCR self-collection kit through their school
  • People on admission/transfer to or from hospital or congregate living setting
  • High-risk contacts and asymptomatic/symptomatic people in the context of confirmed or suspected outbreaks in high-risk settings, including hospitals, long-term care, retirement homes, other congregate living settings and institutions, and other settings as directed by the local public health unit
  • Individuals, and one accompanying caregiver, with written prior approval for out-of-country medical services from the General Manager, OHIP
  • Asymptomatic testing in hospital, long-term care, retirement homes and other congregate living settings and Institutions as per provincial guidance and/or Directives

For those who have received a PCR test, it is critical to remain isolated at home until you receive a negative COVID-19 result through the Province of Ontario’s results portal or the relevant hospital’s results portal. Do not assume “no news is good news” during these times when results are delayed.

*** What to do if you do not qualify for PCR testing

1) One of the following symptoms: fever/chills, cough, shortness of breath, decrease/loss of smell and taste. 

OR

Two or more of the following symptoms: runny nose/nasal congestion, headache, extreme fatigue, sore throat, muscle aches/joint pain, gastrointestinal symptoms (such as vomiting or diarrhea). 

It is highly likely that you have a COVID-19 infection. 

You must self-isolate immediately: 

  • For at least 5 days from your symptom onset and until your symptoms have been improving for 24 hours (or 48 hours if gastrointestinal symptoms) whichever is longer in duration if you are: 
    • 12 years of age or older AND fully vaccinated* 
    • 11 years old or younger, regardless of your vaccination status 
  • For 10 days from your symptom onset if you are: 
    • 12 years of age or older AND either partially vaccinated or unvaccinated 
    • Immune compromised, regardless of your age or vaccination status. 
  • All of your household members (regardless of their vaccination status) must self-isolate while you are self-isolating. 
  • Most individuals DO NOT need a COVID-19 test. If testing is not available you must self-isolate. 
  • Notify your workplace. 
  • If you are in distress (e.g., significant trouble breathing, chest pain, fainting or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care clinic. Go to the nearest Emergency Department or call 9-1-1. 

2) Only ONE of the following symptoms: runny nose/nasal congestion, headache, extreme fatigue, sore throat, muscle aches/joint pain, Gastrointestinal symptoms (such as vomiting or diarrhea) 

 It is less likely that you have COVID-19. 

  • Self-isolate until your symptoms are improving for at least 24 hours (48 hours from gastrointestinal symptoms). 
  • Your household members do not need to self-isolate.

*** COVID-19 ONLINE SELF-ASSESSMENT***

Confused about COVID?

Family doctors answer your questions

Information on Masks

*** What to do if you’ve been exposed to someone with symptoms of COVID or who has received a positive test result

If you are fully vaccinated, have no symptoms, do not live with the positive case and are otherwise healthy, or are under 12 years of age

  • self-monitor for symptoms for 10 days after your last exposure
  • wear a mask, practice physical distancing, and follow all other public health measures if leaving home
  • do not visit any high-risk settings or people who may be at higher risk of illness (such as seniors) for 10 days after your last exposure

If you are not fully vaccinated or are immunocompromised

  • isolate for 10 days after your last exposure, regardless of whether you have any symptoms

If you live, work, attend, volunteer, or have been admitted in a high-risk setting such as:

  • hospitals and health care settings, including complex continuing care facilities and acute care facilities
  • congregate living settings, such as long-term care and retirement homes, First Nation elder care lodges, group homes, shelters, hospices, temporary foreign worker settings, and correctional institutions
  • First Nations, Inuit, and Métis communities

Notify them of the exposure and do not go there for 10 days from your last exposure, when the symptoms began, or when you were diagnosed. To ensure sufficient staffing levels, workers will have the opportunity to return to work early on day seven of their isolation with a negative PCRtest, or two negative rapid antigen tests on day six and seven. If you live in a high-risk setting, you should isolate regardless of vaccination status.

If you develop any symptoms, you and your household must isolate for five days from the onset of your symptoms if you are fully vaccinated and otherwise healthy, or if you are under 12 years of age. If you are not fully vaccinated or are immunocompromised you must isolate for 10 days since your symptoms began.

 *** Where to Get Tested in Ottawa

COVID Care Clinics

(Locations where Physician Assessments are available)

1. COVID-19 CHEO Assessment Centre and Kids Come First Care Clinic at Brewer Park Arena

Ages:

  • For in-person testing at the COVID-19 CHEO Assessment Centre, ages two months to 18 years
  • For a Do-It-Yourself Test Kit, parents can test children two months of age and older. Older children and teens can test themselves with parental support
  • For care at the COVID-19 CHEO Kids Come First care clinic, ages two months to 18 years (infants less than two months of age must visit the CHEO Emergency Department)

Services provided: 

  • COVID-19 CHEO Assessment Centre: Scheduled in-person COVID-19 testing and Do-It-Yourself Test Kit distribution and collection
  • COVID-19 CHEO Kids Come First Care Clinic: By appointment, in-person consultation with a physician within 1-3 days for children and youth (2 months to 18 years) with acute illnesses with new symptoms such as fever, cough, vomiting, belly pain, ear ache or sore throat

Hours for in-person COVID-19 testing:

  • Monday to Friday, 10:30 am to 5:30 pm
  • Saturday and Sunday, 8:30 am to 3:30 pm

Hours for the Kids Come First Care Clinic and Test Kit Drop Offs:

  • Monday to Friday, 8:00 am to 5:30 pm
  • Saturday and Sunday, 8:30 am to 3:30 pm

Location: 151 Brewer Way

Click here to book an appointment

2. COVID-19 Care and Testing Centre – Moodie

Ages: Anyone over 6 months old

Services provided: By appointment only and very limited walk-up testing, swab only OR physician visit with or without swab

Hours: 

  • Monday to Friday, 8:00 am to 3:30 pm
  • Saturday, 8:00 am to 3:00 pm (COVID-19 testing only)

Location: 595 Moodie Drive

Click here to book an appointment

3. East Ottawa Kids COVID Care Clinic 

Ages: Children and youth between 2 months and 17 years old

Services provided: 

  • COVID-19 testing for children and youth (2 months to 17 years) and other members of their household who meet the current testing criteria
  • In-person consultation with a physician for children and youth (2 months to 17 years) with new symptoms such as fever, cough, vomiting, belly pain, earache, or sore throat

Hours

  • Monday to Friday, 5:00 pm to 9:00 pm
  • Saturday and Sunday, 9:00 am to 1:00 pm

Location4289 Innes Road, Orléans

Click here to book an appointment

COVID Testing Centres

COVID-19 Assessment Centre at McNabb

Ages: Anyone over 6 months old

Services provided: Individuals (6 months and older) who meet the current testing criteria are eligible for testing services at this location

Hours: Seven days a week, 9:00 am to 7:00 pm

Location: 180 Percy St, Ottawa

Click here to book an appointment

Ray Friel COVID-19 Testing Centre

Ages: Anyone over 6 months old

Services provided: By appointment only and very limited walk-up testing

Hours: Monday to Friday, 8:00 am to 3:30 pm

Location: 1585 Tenth Line Road

Click here to book an appointment

COVID-19 Assessment Centre for Adults at Brewer Park Arena

Ages: Anyone 18+ years old

Services provided: Scheduled appointments and very limited walk-up testing

Hours: 

  • Monday to Friday, 10:30 am to 5:30 pm
  • Saturday and Sunday, 8:30 am to 3:30 pm

Location: 151 Brewer Way

Click here to book an appointment

North Grenville COVID-19 Assessment Centre (Kemptville)

Ages: Anyone over six months old

Services provided: Do-It-Yourself Test Kit distribution and collection by appointment only

Hours

  • Monday to Friday, 9:00 am to 5:00 pm
  • Sunday, 9:00 am to 1:00 pm

Location15 Campus Drive, Kemptville

Click here to book an appointment

More information on COVID testing:

https://www.ottawapublichealth.ca

https://www.ottawatestingupdate.ca

Update on RRFM Patient Care

VIRTUAL CARE

During the COVID pandemic our office has transitioned to virtual care for many patient encounters, using phone and video visits. We are continuing to offer virtual care and in person care when appropriate, aiming to minimize the number of patients passing through the clinic and maintain physical distancing while providing patient care.

IN-PERSON CARE

Some health concerns can be addressed with virtual care alone, but in some cases an in-person appointment may be needed, if requiring a physical assessment or procedure (eg. prenatal and well baby visits).

For in-person visits, precautions are in place to optimize patient and staff safety. Clinic staff wear appropriate personal protective equipment, distancing and sanitizing procedures are in place, and volume of patients in minimized (eg. only one parent per well baby visit). In addition to our clinic procedures, we require all patients to wear masks, for the protection of other patients and staff.

More information on masks:

www.publichealthontario.ca/

www.ottawapublichealth.ca/en/public-health-topics/masks

URGENT CARE

We will continue to offer same-day urgent care appointments and our urgent care clinic, but they may be done by virtual care or in-person based on the problem. Our front staff will triage concerns and we will do our best to assess patients appropriately.

BOOKING & CANCELLING APPOINTMENTS

Online cancelling through the Pomelo portal is available but booking can be done only by phone at this time (613-695-6900).

Most virtual visits take place by phone. If there is a visual component that the physician needs to see (eg. rash), you may be asked to email a photograph of it, or a virtual video visit will be organized through doxy.me.

PRESCRIPTION REFILLS

If you are running out of medication, it is best to request that your pharmacy fax us a medication refill request.

It is important that if you have respiratory symptoms (fever, cough) you do not show up at the clinic unannounced, as you may have COVID-19. Again, if you have symptoms or concerns consult the Ottawa public health website.

This is a rapidly changing situation, we are working extremely hard to adapt daily and implement the best practices to keep our patients and our staff safe. 

We are in this with you.

The Doctors and Staff at Rideau-Rockcliffe Family Medicine